service

Your Verizon customer service experience is about to feel very different due to...

Coping with buyer assist at any firm typically seems like an train in frustration and futility. You typically need to contact the corporate a number of occasions or discuss to a bunch of various representatives to get the issue...

Deepfake detection service Loti AI expands access to all users – for free

With the rise of AI-generated hyper-realistic visible and audio deepfakes on the web, distinguished public figures and celebrities have raised considerations about how their likenesses are used with out their consent to provide content material. Loti AI, a deepfake...

Qualtrics bets its new ’empathetic’ AI agents can fix customer service

AI brokers are the subsequent frontier of AI assistants, going past answering inquiries to performing duties. Qualtrics is implementing brokers so its know-how can work together instantly with clients to enhance their experiences. On Monday, forward of Qualtrics' X4 2025...

Samsung introduces new turnkey foundry service, advanced nodes for AI chips

Samsung on Wednesday unveiled an up to date roadmap for its most superior chip nodes catered for AI chips. The South Korean tech large additionally launched a brand new turnkey service that leverages its a number of chip enterprise...

Generative AI will change customer service forever. Here’s how we get there

Efficiently injecting generative synthetic intelligence (AI) into customer support requires a scientific strategy. Enhancing the shopper expertise utilizing generative AI options is about re-inventing legacy processes and optimizing how knowledge is accessed, analyzed, and utilized to make quicker, extra knowledgeable,...

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I tested Google Docs’ new AI audio summaries, and they’re a...

Observe ZDNET: Add us as a most well-liked supply on Google.I work with loads of paperwork in Google Docs, and I...